Terms of Service

By creating an account or using any part of the Impactex platform, you confirm that you are at least 18 years old, have the authority to enter into this agreement, and have read and agree to these Terms and our Privacy Policy.

If you are using Impactex on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

Impactex provides a platform for creating, managing, signing, and sharing export trade documentation including Proforma Invoices, Commercial Invoices, Packing Lists, Certificates of Origin, and other trade documents.

We reserve the right to modify, suspend, or discontinue any part of our Services at any time, with or without notice. We are not liable to you or any third party for any such modification, suspension, or discontinuation.

You must create an account to access most features of Impactex. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account
• Ensuring your account information is accurate and up to date

We reserve the right to terminate accounts that violate these Terms, are inactive for extended periods, or that we believe pose a risk to the platform or other users.

You agree to use Impactex only for lawful purposes. You must not:

• Use the platform for any fraudulent or illegal purpose
• Create or upload false or misleading trade documents
• Attempt to gain unauthorized access to any part of the platform or its related systems
• Transmit viruses, malware, or other harmful code
• Scrape, crawl, or systematically extract data from the platform without written permission
• Resell or sublicense access to Impactex without our written consent
• Violate any applicable laws, regulations, or third-party rights

All content, features, and functionality of the Impactex platform — including but not limited to the software, design, logos, text, and graphics — are owned by Sahodaya International Company and are protected by applicable intellectual property laws.

You retain ownership of the documents and data you create using our platform. By using Impactex, you grant us a limited, non-exclusive license to host, store, and display your content solely for the purpose of providing our Services to you.

Impactex offers both free and paid subscription plans. By subscribing to a paid plan, you agree to pay the applicable fees as described at the time of subscription. All fees are non-refundable unless otherwise stated or required by applicable law.

We reserve the right to change pricing at any time. If we change prices for your current subscription, we will notify you at least 30 days in advance. Continued use after a price change takes effect constitutes your acceptance of the new pricing.

If your payment fails, your account may be downgraded to the free plan or suspended until payment is resolved.

To the maximum extent permitted by applicable law, Impactex shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

Our total cumulative liability arising from or related to these Terms or the Services shall not exceed the greater of (a) the amount you paid to us in the 12 months prior to the claim or (b) INR 5,000.

Impactex is not responsible for any export compliance violations, customs issues, or trade document errors resulting from your use of the platform. You are solely responsible for ensuring the accuracy and legality of all trade documents you create.

You agree to indemnify, defend, and hold harmless Sahodaya International Company, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the Services, your violation of these Terms, or your infringement of any third-party rights.

You may terminate your account at any time by contacting us or through the account settings in the platform. We may terminate or suspend your account at any time, with or without cause, with or without notice.

Upon termination, your right to use the Services ceases immediately. We may retain your data for a reasonable period in accordance with our Privacy Policy. Provisions of these Terms that by their nature should survive termination shall survive.

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of Impactex shall be subject to the exclusive jurisdiction of the courts located in Eluru, Andhra Pradesh, India.

Before filing a formal claim, you agree to attempt to resolve disputes informally by contacting us at [email protected]. We will attempt to resolve the dispute within 30 days.

We reserve the right to update these Terms at any time. We will notify you of significant changes by email or through a notice on our platform. The updated Terms will be effective upon posting. Your continued use of Impactex after any changes constitutes your acceptance of the revised Terms.

If you have any questions about these Terms, please contact us: